Welcome to Flower Delivery Gospel Oak. These Terms & Conditions apply to all customers placing orders for our online flower delivery services within Gospel Oak and the surrounding areas. By using our website and placing an order, you agree to be bound by the terms set out below. Please read these Terms & Conditions carefully before placing your order. If you have any questions or require clarification, you should review these terms before proceeding with your order.
Orders for flowers and related products may be placed through our online website. All products are subject to availability, as some varieties of flowers and colours may be dependent on seasonal availability. Should a particular flower or product be unavailable, we reserve the right to substitute with a similar item of equivalent value and appearance, ensuring the quality and aesthetic of your arrangement is maintained.
Once you have selected your desired products, please proceed to the checkout. You will be prompted to provide necessary personal details including recipient information, delivery address within Gospel Oak or the surrounding areas, and a contact number. Please ensure that all information submitted is accurate and complete to facilitate prompt and successful delivery.
After you confirm your order, you will receive an on-screen acknowledgment and an automated confirmation message containing your order details. Please retain this confirmation for your records. Your order constitutes an offer to purchase our products, which will be accepted by us when we dispatch the items. We reserve the right to decline or cancel any order prior to dispatch, in which case you will be notified and any payment refunded.
We strive to ensure product descriptions and images are as accurate and up-to-date as possible. Due to the nature of fresh flowers, there may occasionally be slight variations in colour, size, and variety from those shown. Vases, baskets, or containers shown in images may also be subject to availability; we will use a similar alternative where necessary. These variations do not affect your statutory rights.
All prices displayed on our website include Value Added Tax (VAT) where applicable, and are quoted in Pounds Sterling. Prices are subject to change at any time, but such changes will not affect orders already placed and confirmed. Delivery charges to Gospel Oak and surrounding areas are as stated at the time of ordering and included at checkout.
Payment for all orders must be made at the time of ordering via one of the secure payment methods made available on our website. We accept major debit and credit cards, as well as any additional payment methods displayed at checkout. Your payment information is processed securely and we do not store payment card details on our servers.
In the event that payment is not successfully processed or is later declined, we reserve the right to suspend or cancel delivery until payment is received in full. You are responsible for ensuring that payment information provided is accurate and up-to-date.
We deliver flower arrangements to addresses in Gospel Oak and the surrounding areas. Delivery dates and times are subject to availability. While we strive to deliver on your chosen day, delivery times are approximate and cannot always be guaranteed, especially during busy seasonal periods or due to unforeseen circumstances outside our control.
It is your responsibility to provide the correct delivery address and recipient details at the time of order. Any errors may result in delayed or failed delivery, for which we cannot be held responsible. Where possible, we will attempt delivery to a neighbour or leave in a safe place, unless instructed otherwise. If local redelivery is not possible, the order may be returned to us and additional delivery charges may apply for a subsequent attempt.
We cannot accept liability for orders delayed or undelivered due to circumstances beyond our control, including but not limited to adverse weather, third-party courier delays, or inaccurate recipient details supplied by you.
We understand that customers may sometimes need to cancel or amend an order. To do so, please contact us as soon as possible after placing your order. Cancellations and amendments must be requested by 12pm the day before the scheduled delivery date to ensure there is sufficient time to process the change.
Once your order has been processed and dispatched (typically within 24 hours of the requested delivery date), we are unable to accept cancellations or changes, as flowers are perishable items and preparation will have commenced. For orders placed for same-day or next-day delivery, cancellations and changes may not be possible after the order is confirmed due to the expedited nature of service.
If a refund is due following a cancellation request (subject to these terms), it will be processed within five working days to the original payment method. We reserve the right to deduct a reasonable amount to cover any costs incurred before the cancellation, where appropriate.
Your satisfaction is important to us. If your flowers arrive damaged, defective, or not as described, you must contact us within 24 hours of delivery. Please provide your order reference and photographic evidence of the issue if possible. Where a genuine issue is identified, we will offer a replacement, partial refund, or full refund as appropriate, subject to our discretion and in accordance with your statutory rights.
Fresh flowers are perishable and will not be accepted for return once used or if not reported within the specified time frames. Non-perishable items (such as vases or gifts) may be returnable in accordance with your statutory rights if they are unused and in their original packaging. Refunds for perishable items will only be issued in cases where flowers are proven to be unsatisfactory upon arrival and reported within the timeframe specified.
By placing an order with us, you warrant that:
We take reasonable steps to ensure that our goods are of satisfactory quality and are provided as described. Our total liability to you in respect of any loss or damage arising in connection with your order shall not exceed the total value of your order.
We accept no liability for any indirect, consequential, or special losses, or for failure to deliver data, interruption to business, or loss of profits. Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from our negligence or for any other liability that may not be excluded or limited by law.
It is your responsibility to ensure that the recipient is available to accept delivery at the designated time and place, and to provide accurate information about allergies or sensitivities that may impact the use of flowers or any included gifts (such as luxury foods or chocolates).
All content on our website, including images, product descriptions, and designs, is the property of Flower Delivery Gospel Oak or our licensors and is protected by UK intellectual property laws. Reproduction, copying, or use of our content without permission is strictly prohibited.
We are committed to protecting your privacy. Personal information will only be used to process your orders, manage your account, and provide you with updates or marketing (where you have consented). Data will be handled in accordance with all applicable UK data protection legislation. For more details, please consult our privacy policy available on our website.
We will not be liable for any failure or delay in performing our obligations arising from circumstances outside our reasonable control, including natural disasters, adverse weather, labour disputes, acts of terrorism, or interruptions to supply chains.
We reserve the right to amend these Terms & Conditions at any time. Any updated terms will be published on our website, and will take effect immediately upon posting. You are responsible for reviewing our latest terms each time you place an order.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers ordering flower delivery to Gospel Oak and the surrounding areas. If any provision of these terms is found to be invalid or unenforceable, the remaining terms shall remain in effect. Our failure to enforce any right or provision under these terms shall not constitute a waiver of such right or provision.
Your statutory rights are not affected. Please retain a copy of these Terms & Conditions for your reference. Thank you for choosing Flower Delivery Gospel Oak for your flower gifting needs across Gospel Oak and nearby neighbourhoods.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gospel Oak, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gospel Oak.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
