Returns, Refunds & Complaints Policy – Gospel Oak Flower Delivery
Our Commitment to Fresh Flowers in Gospel Oak
At Flower Delivery Gospel Oak, we pride ourselves on providing fresh, beautiful flowers to households and businesses throughout Gospel Oak and the surrounding areas. Our commitment to delivering top-quality blooms is backed by our Fresh Flowers Guarantee. Every bouquet and arrangement is carefully selected and hand-tied by our local florists, ensuring you receive only the finest, freshest flowers on every order.
Freshness Guarantee and Window
We stand by the quality and longevity of our products. All flowers dispatched from Flower Delivery Gospel Oak are guaranteed fresh for a minimum of 5 days from the time of delivery, provided they are cared for according to the care instructions included with each bouquet. Should you notice your flowers are not looking their best within this freshness window, please reach out to us promptly so we can resolve the matter.
Damaged-on-Arrival Policy
Your satisfaction is our highest priority. In the rare event that your flowers arrive damaged or not as described, please notify us within 24 hours of receipt. To help us investigate and resolve the issue, we kindly ask that you provide clear photos of the flowers and packaging. Our team will assess your claim swiftly and offer you a suitable remedy, whether that be a replacement or a full refund, depending on your preference and the circumstance.
Returns, Refunds & Replacement Options
Due to the perishable nature of fresh flowers, we do not accept returns. However, we do offer both refunds and free replacements in cases where:
- Your flowers arrive damaged or with compromised freshness.
- An incorrect item has been delivered.
- Your delivery has not arrived within the agreed timeframe, barring exceptional weather or logistical disruptions outside our control.
For eligible claims, you may choose between receiving a replacement bouquet delivered at no additional cost or a full refund for your order. Please contact us as soon as a problem is identified so we can resolve your concerns without delay. Requests outside of our 5-day freshness window may be handled at our discretion.
How to Make a Complaint
If you are dissatisfied with any aspect of your experience with Flower Delivery Gospel Oak, we encourage you to let us know. As a trusted local florist in Gospel Oak, we take complaints seriously and view all feedback as an opportunity to improve our service. Please provide as much detail as possible about your order, including the order number and a description of the issue. Our team aims to acknowledge your complaint within one business day and offer a resolution promptly.
Trusted by Households and Businesses in Gospel Oak
Flower Delivery Gospel Oak has built a reputation as the go-to local florist for families, offices, and businesses throughout the area. Our team values your trust and is committed to upholding the highest standards of customer service and flower quality. Thank you for choosing us to deliver fresh, stunning flowers to your doorstep.
If you have any further queries about our Returns, Refunds or Complaints policy, please reach out using the contact form on our website. We are always here to help and ensure your flower delivery experience is a delight.
